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At Dekorium, every order is carefully checked before shipping. Because of this, we do not offer returns for change of mind, wrong size, or personal preference.

We only provide a refund in the following cases:

1. The product arrives damaged.

2. The product delivered is different from what you ordered
   

How to Claim a Refund

• You must notify us within 48 hours of delivery by emailing contact@dekorium.co.uk.

• Provide your order number and clear screenshots/photos of the product received.

• If your request is approved, you will need to send the product back to us in its original packaging.

• Once our team verifies the issue, we will process a full refund to your original payment method.

Important Notes

• Refunds are only issued once the returned product has been inspected and verified by our team.

• Shipping costs (if any) for returning the product will not be covered by Dekorium.

• No other return or refund requests will be accepted.

• We don't accept exchanges.