Thank you for shopping with Dekorium! We are committed to delivering your order quickly and safely. Please read our shipping policy carefully to understand our handling and delivery process.

1. Order Processing & Handling Time

• All orders are processed within 2–5 business days (handling time) after payment confirmation.
  
• Orders are not processed or shipped on weekends or public holidays.
  
• During peak periods, handling time may take a little longer; we will notify you if there are any delays.
  

2. Shipping & Delivery Time

• We offer free shipping across the UK.
  
• Estimated transit time is 5–10 business days.
  
• Combining handling and transit time, your order may take 7–15 business days to arrive.
  
• Please note that delivery times are estimates and may vary due to courier delays, weather, or other unforeseen circumstances.
  

3. Order Tracking

• Once your order is shipped, you will receive a confirmation email with your tracking number and courier provider name.
  
• You can track your order directly via the courier’s website.
  

4. Delivery Information

• Ensure that your shipping address and contact details are correct at checkout.
  
• If delivery fails due to incorrect information or the recipient being unavailable, re-delivery may incur additional charges.
  
• For large or fragile items, our delivery team may contact you to arrange a suitable delivery time.
  

5. Damaged or Missing Items

• If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
  
• Include photos of the package and items received.
  
• We will investigate and arrange a refund as appropriate.
  

8. Contact Us

For any shipping-related queries, please reach out to our support team:
📧 contact@dekorium.co.uk
📞 0179 547 4331